For a single fee that is often less than the cost of one repair, EasyCare will pay the auto repair bills that are bound to occur with an aging car.
EasyCare has already paid out nearly $2 Billion in claims, protecting family budgets for 26 years.
Listed below are the most frequently asked questions received by our customer service hotline. If your question is not included here, or you’d like additional information, please call our hotline at 800-760-7791 anytime.
EasyCare contracts are competitively priced. Exact cost depends upon your vehicle’s make and model, how long it has been in service, the term of coverage, deductible and the plan you select. Contracts may be financed (no credit check is required) with a minimum of 10% down and the balance in 18 monthly installments.
Several plans are available, from EasyCare TotalCare plans that offer comprehensive coverage as well as extra convenience benefits like towing and rental vehicles, to powertrain-only coverage that covers the major engine and drive train components. For most drivers, EasyCare TotalCare represents the best value, and offers the most peace of mind.
EasyCare vehicle service contracts protect your wallet, car and time like no other warranty provider. For a single fee that is often less than the cost of one repair, your EasyCare contract will cover the auto repair bills that become more likely to occur as your car ages. Our contracts offer the broadest available coverage, including Rental Car, Towing, Trip Interruption, and other unique benefits. And, we pay the repair facility directly and quickly, so you don’t have to spend your valuable time or money (beyond the deductible), hassling with repairs.
Coverage added post-purchase requires either 30 days and 1000 miles of manufacturer coverage remaining, or that the car passes inspection at any ASE-Certified repair facility. Specific eligibility is determined by the authorized EasyCare representative and by APCO.
You don't have to wait. EasyCare pays the repair facility directly. Your only out-of-pocket expense is the deductible, if applicable.
You simply inform the repair facility that you have an EasyCare vehicle service contract when you bring in your care for repairs. The repair facility will call EasyCare for pre-authorization before work is performed, and EasyCare will pay the repair facility directly on your behalf by credit card. It’s that simple!
EasyCare has more than 400 Claims and Personal Service Professionals serving contract holders like yourself. The average phone time for a claim is 5 minutes, and most claims calls are handled in one call.
EasyCare extended warranties are welcomed at any ASE-Certified repair facility in the U.S. and Canada, as well as at all dealerships. The dealership that sold the vehicle is often the best choice because it will have the expertise to do the repairs correctly.
Founded in 1984, EasyCare is the only vehicle service contract provider designated a "MOTOR TREND Recommended Best Buy" and maintains a Better Business Bureau rating of A+. EasyCare has paid over $2 Billion in claims to-date, approximately $165 Million of which was in the last 12 months. Vehicle Service Contracts are fully insured by an AM Best A+ rated member of Zurich Financial Services. More than 3.8 million satisfied customers have trusted EasyCare with their business and over 2,000 automotive dealerships offer EasyCare coverage.
We will need to get your car’s year, make, model, and mileage for a basic quote, and may also need information about specific options on your vehicle. Your VIN number (usually visible from outside the window on the driver’s side, and inside the driver’s side door) is the most complete and reliable source of all of this information, if you’re able to have that available when you call.
All EasyCare plans come with a 30-Day money back guarantee. If you change your mind in the first 30 days and you have not had any claims, then you can cancel your contract for a full refund. Plus, we will be happy to refund the pro-rated portion of your contract if you cancel after 60 days.
Contract length ranges from 12 months/12,000 miles, up to 10 years/100,000 miles. Contract options and eligibility vary significantly based on vehicle age and mileage. Please contact EasyCare Customer Care at 800-760-7791 for specific options for your vehicle.
Yes, and this is one of the important benefits of the contract. When it comes time to trade or sell your vehicle, your EasyCare coverage makes your car worth more because the buyer will know that all needed repairs have been made, and that they will also be protected from repair bills in the future.
EasyCare offers a wide array of services that help you enjoy your car every day, whether it has 10,000 miles or a lot more. Services include Paintless Dent Repair coverage, Key care coverage (for lost or stolen keys) and Personal Concierge service. These services are available online and at the many dealers who offer EasyCare benefits. For more details, see Breakdown Protection and Owner Benefits
We want you to get the most out of our EasyCareCustomerCare.com site and to trust that we make every effort to protect your confidentiality. Personal information is either requested or required on many areas of EasyCareCustomerCare.com, to verify your identity and ensure that you qualify to use particular sections of the site. The amount and type of information received depends on how you use our site. The information may be stored and used in order to enhance our relationship with you.
Please take a few minutes to read our complete privacy statement so you can understand how information is used and the specific measures we take to protect your personal information. This page describes the policies of our company regarding any information we receive about you, while visiting EasyCareCustomerCare.com.
Visit EasyCareCustomerCare.com to access company, products, and services information without telling us who you are or revealing any personal information. The only data we collect and store during normal website usage is typical web server log data. Examples of this type of data are: the name of your Internet service provider, the site that referred you to us, any pages you request, and the time and date of those requests etc.
We use this information to generate statistics and measure site activity to benefit EasyCareCustomerCare.com users. This same information may be shared with third parties in order to provide these services or to analyze, store, or aggregate the information. It may also be shared with other third parties, working with us to improve the services of Automobile Protection Corporation -- APCO or this website.
There are instances where Automobile Protection Corporation -- APCO requests personally identifiable information to provide site visitors with a service. This information, such as name, mailing address, email address, and type of request, is collected and stored in a manner appropriate to the nature of the request, as determined by Automobile Protection Corporation -- APCO, to fulfill your needs. To reiterate, all information you provide is used to improve the services offered by Automobile Protection Corporation -- APCO. This information may also be provided to our agencies for use on behalf of Automobile Protection Corporation -- APCO in accordance with our prescribed privacy statement. However, it is never provided or sold to any other company for that company's independent use.
During the course of your visit, you may move to other Automobile Protection Corporation -- APCO websites, including the sites designed specifically for owners, or intended to provide information about financing or sites specific to Automobile Protection Corporation -- APCO products. In addition, this site may provide links to third party sites not controlled by Automobile Protection Corporation -- APCO, such as those belonging to Automobile Protection Corporation -- APCO product dealers or third party product review sites. It is recommended that you check the specific privacy statements of any site before providing any personally identifiable information.
A "cookie" is a small line of text that is stored within your browser when you visit a cookie-enabled website. As you browse the Web, cookie-enabled sites will send cookies to your browser, along with pages. Your browser probably has options that will let you control whether the browser accepts cookies, rejects cookies, or notifies you each time a cookie is sent to you.
If your browser is set to reject cookies, cookie-enabled websites will not recognize you when you return. This provides you with anonymity, but it also makes it very difficult to offer you customized services. It is also less secure than using cookies, because all of your specific data must be sent to the website each time you view a page. Accepting cookies means your private data can stay at the Web server, and the only information transmitted over the Internet is your ID cookie.
If your browser is set to accept cookies, any cookies that are sent to your browser are stored in your computer for a period of time. There are a few different types of cookies. A "session" cookie is stored only in your computer's working memory (RAM) and only lasts for your browsing session. When you close all of your browser's windows, or when you shut down your computer, the session cookie disappears forever. A "permanent" cookie is stored on your computer's hard drive until a specified date, which could be tomorrow, next week, or 10 years from now. Permanent cookies stay on your computer until either:
To use our Internet services, we also require a certain amount of personally identifying information. That information may be in the form of a name, account number, vehicle identification number, zip code, or personal identification number. We use this information to verify that you are an Automobile Protection Corporation -- APCO customer or meet the criteria required to process your request. We may also use this information to enhance our understanding of you and improve our services.
Website users may decide to send Automobile Protection Corporation -- APCO personally identifying information via email. We will use this information for the purpose identified in the email message and to enhance our understanding of you in order to improve our services to you.
A revised privacy statement will only apply to data collected subsequent to its effective date on this version of the web site. Any revisions will be posted at least 7 days prior to its effective date. New versions of this web site may have a new privacy statement effective with its launch.
This site is provided by Automobile Protection Corporation -- APCO and may be used for informational purposes only. By using this site or downloading materials from this site, you agree to abide by the terms and conditions, set forth in this agreement. If you do not agree to abide by these terms and conditions, do not use this site or download materials from this site.
Subject to your continued compliance with the terms and conditions set forth in this agreement, Automobile Protection Corporation -- APCO grants you a non-exclusive, non-transferable, limited right to access, use, display, and listen to this site and the information, images, sounds, and text ("materials") thereon. You agree not to interrupt or attempt to interrupt the operation of the site in any way.
Automobile Protection Corporation -- APCO authorizes you to view and download the materials at this site only for your personal, non-commercial use. This authorization is not a transfer of title in the materials and copies of the materials and is subject to the following restrictions:
This site, including all materials, is protected by worldwide copyright laws and treaty provisions, whether or not a copyright notice is present on the materials. You agree to comply with all copyright laws worldwide in your use of this site and to prevent any unauthorized copying of the materials. Except as expressly provided herein, Automobile Protection Corporation -- APCO does not grant any express or implied right to you under any patents, trademarks, or copyrights.
All trademarks displayed on this site are subject to the U.S. trademark rights of Automobile Protection Corporation -- APCO or are used under agreement in the U.S. by Automobile Protection Corporation -- APCO. These trademarks include, but are not limited to, product brand names-EasyCare, Acura Care, Land Rover Assured, Jaguar Extra Mile, Honda Care, Mazda Extended Protection Plan, Volvo Increased Protection. MOTOR TREND® Magazine is a registered trademark of SOURCE INTERLINK MAGAZINES, LLC ©2009. The unauthorized use of any trademark displayed on this site is strictly prohibited.
EasyCare plans cover the cost to repair or replace parts that fail after the manufacturers' warranty expires. EasyCare vehicle service contracts are available with the Breakdown Protection and Owner Benefits like emergency roadside assistance, towing, trip interruption, and rental car coverage. Major components and costs covered by each of the four EasyCare plans are shown in the table following.
|Seals & Gaskets|
|Taxes & Fluids|
TotalCare™, our signature product, covers all mechanical and electrical components in a vehicle, except those specifically identified in the service contract as not covered (for example, maintenance parts, such as fuses and wiper blades). TotalCare™ Vehicle Service Contracts (VSC’s) deliver a “like new” worry free driving experience for owners of both new and previously owned automobiles and recreational vehicles.
StatedCare™ is premium comprehensive coverage that provides protection against the cost of repairing many of the sophisticated components on today's hi-tech vehicles. StatedCare covers suspension, steering, electrical, and high tech/convenience components.
PrimaryCare™ is a step up in coverage from the basic PowerCare level. In addition to the major drive line components, PrimaryCare™ also covers some of the other, more complex components that are found on today’s vehicles (i.e. heating and cooling systems, and fuel systems). For that extra level of security, PrimaryCare™ is a worthwhile investment.
PowerCare™ offers a similar level of mechanical coverage as the extended powertrain warranties that are offered by some manufacturers. The PowerCare™ level of coverage protects you from the cost to repair the major drive line components of your vehicle. It’s a great product for the budget conscious consumer, or for someone purchasing a higher mileage used vehicle.
EasyCare offers several additional coverage plans that help owners protect and enjoy their vehicles.
EasyCare plans cover the cost to repair or replace parts that fail after the manufacturers' warranty expires. EasyCare vehicle service contracts help eliminate surprise repair costs, and are available with the extras you need including emergency roadside assistance, towing, trip interruption, and rental car coverage. See Breakdown Protection and Owner Benefits
With EasyCare you can take your vehicle to your dealer or qualified repair facility for repairs, especially when something unexpected happens, without worrying about the cost of the repair. Regular maintenance keeps your vehicle on the road longer and helps maintain your resale value. EasyCare maintains close relationships with local dealers, and works with them to ensure that your vehicle is serviced according to manufacturer's specifications with premium parts. Plans can be transferred to a new owner when you sell your vehicle. Terms and conditions vary by state.
EasyCare vehicle service contracts are available with these additional optional coverages that can protect your family from being stranded.
Rental car reimbursement of up to $30 per day, for up to 6 days, in the event of a covered repair. Upgrade Option: Up to $50 per day for up to 6 days (surcharge required)
Towing reimbursement of up to $65 per occurrence in the event of a covered repair, unless you return to the selling dealer, then up to $100.
Trip Interruption Expenses (only on TotalCare and StatedCare plans) Reimbursement for food and lodging, up to $100 per day for up to 3 days, if your vehicle needs a covered repair more than 50 miles from home.
Wheel & Tire Road Hazard Coverage (only on TotalCare and StatedCare) Reimbursement for replacement of covered tires and wheels damaged by road hazard. (Zero deductible for tires and wheels)
You will also receive 24x7 Roadside Assistance Benefits, effective for a period equal to the contract period, at no additional cost to you.
You will receive Roadside Assistance Benefits with complete terms and conditions separately from your vehicle service contract that will include the following benefits:
EasyCare extended warranties include transferability and renewability.
You can transfer the coverage to another private owner of the vehicle, subject to terms, conditions and exclusions of the contract.
You can purchase another contract for the vehicle identified in the Customer Information section of a contract prior to the expiration date of the current contract, subject to terms, conditions and exclusions of the contract.
EasyCare™ is the leading brand of automotive benefits specifically created to enhance a consumer’s vehicle buying and ownership experience. EasyCare benefits include vehicle service contracts (frequently referred to as extended warranties), key replacement coverage, dent coverage, and more. EasyCare is proud to be the only vehicle warranty to be named a MOTOR TREND® Recommended Best Buy and to carry a Better Business Bureau rating of A+.
EasyCare’s mission is to provide a Fair, Friendly, Fast, and Fun consumer experience. Our commitment to that mission is evidenced by:
The EasyCare commitment to community is evidenced by receipt of the Better Business Bureau Torch Award for Community Service, and an award from DiversityBusiness.com as one of the top diverse, multicultural businesses in their home state.
EasyCare is a brand of Automobile Protection Corporation (APCO). APCO was established in 1984 and celebrated a highly successful IPO in 1988. The company was acquired by Ford Motor Company in July of 1999 and in April of 2007, APCO's employees and their equity partners purchased the company back. Led by CEO Larry Dorfman, the company continues its long-standing tradition of continually setting the standard of excellence in this industry.
Automobile Protection Corporation corporate headquarters is located at 6010 Atlantic Boulevard, Norcross, Georgia 30071, just northeast of Atlanta. The company has operated from these offices since 1999. Our main phone number is (678) 225-1000. APCO maintains an EasyCare sales center in Houston, Texas that you can call with any questions on EasyCare coverage and features or to get a quote. Call 1-800-760-7791, or use the Get a Free Quote form here.
LOS ANGELES, CA (October 30, 2008) - MOTOR TREND, the leading automotive authority and a publication of Source Interlink Media, LLC, a subsidiary of media and marketing services company Source Interlink Companies, Inc (NASDAQ: SORC), announced today that EasyCare(tm) benefits (www.easycare.com) have been named a "MOTOR TREND Recommended Best Buy".
To be eligible for this distinction, a brand must pass a MOTOR TREND evaluation process including site visits, references, a financial review, and an assessment of the brand's delivery of the overall customer experience.
"Our first exposure to EasyCare came soon after we started surveying the market looking for those products and services that would meet our standards. One of the nation's most successful dealer groups, Sonic Automotive, recommended them as 'the best in the industry,' which piqued our interest," said Sean Holzman, President of Source Interlink Media's Enterprises division. "And then it seemed that the more we looked into the valuable products and services that EasyCare offers its customers, the more dealers and consumers we found who echoed this same sentiment."
EasyCare has assembled a full suite of benefits specifically designed to "enhance the consumer's overall buying and ownership experience" which fits in perfectly with the MOTOR TREND program. This is by design: EasyCare regularly researches the driving public to help uncover opportunities to address consumers' vehicle-related challenges in innovative ways. The following EasyCare benefits have been awarded the "MOTOR TREND Recommended Best Buy" designation:
Automotive Industry research clearly shows that consumer satisfaction and continued dealership patronage is closely tied to an individual's shopping/buying and service department experiences at their dealership. EasyCare has developed a proprietary process: "The Advantage," which when integrated into the Franchised Dealership has been proven to create a significantly improved buying and ownership experience for the consumer.EasyCare Chief Executive Officer Larry Dorfman remarks, "When we partner with a dealership our commitment is to improve their overall dealership to consumer relationship. We help each of our dealers focus on creating their own unique marketplace advantage, and then partner with them to train their entire organization to deliver their advantage in customer-preferred ways. Our goal is to help our partner dealers create positive relationships with the drivers in their community before, during, and after the vehicle sale."
Holzman adds, "We're particularly excited about naming EasyCare's benefits as a MOTOR TREND Recommended Best Buy because their business philosophy lines up with our own. We're both committed to addressing and building the reputation of the automotive industry; we genuinely believe that a consumer can focus on enjoying driving their vehicle, knowing that their service needs are being cared for."
Founded in 1984, Automobile Protection Corporation-APCO is the leading independent provider of automotive benefits specifically created to enhance a consumer's vehicle buying and ownership experience in ways that create long-term bonds between the consumer and their dealership. APCO's benefits are provided under the EasyCare brand as well as on behalf of some of the most preeminent manufacturers in the automotive industry, including Jaguar, Land Rover, Mazda and Volvo. With over 1.8 million contracts currently in force, APCO has paid over $1.9 Billion in claims, approximately $200 Million of which was in the last 12 months. Please visit www.easycare.com.
MOTOR TREND magazine, a publication of Source Interlink Media, LLC, was founded in 1949 and has a circulation of 1.1 million and a total readership of 7.1 million. Internationally recognized as one of the leading brands in automotive publishing, MOTOR TREND comprises Motor Trend Magazine; the award-winning website motortrend.com; Motor Trend Radio; Truck Trend; Motor Trend International Auto Shows; Motor Trend en Espanol; and the renowned Motor Trend Car, Sport/Utility and Truck of the Year Awards program.
Source Interlink Companies, Inc. (NASDAQ: SORC), a $2.2 Billion media and marketing services company operating in 25 states, is a leading U.S. distributor of home entertainment products and services and one of the largest publishers of magazines and online content for enthusiast audiences. Source Interlink Media, LLC publishes over 75 magazines and 90 related web sites. Source Interlink Distribution services tens of thousands of retail store locations throughout North America distributing DVDs, music CDs, magazines, video games, books, and related items. In addition to distributing over 5,900 distinct magazine titles annually, the Company maintains the largest in-stock catalog of CDs and DVDs in the U.S. -- a combined total of more than 260,000 titles. Supply chain relationships include consumer goods advertisers, subscribers, movie studios, record labels, magazine and newspaper publishers, confectionary companies and manufacturers of general merchandise.
Atlanta, GA, April 30, 2009, In recognition of the economic power of privately held companies, DiversityBusiness.com today honored APCO as one of the top diverse/multicultural privately held businesses in Georgia.
This is the 9th annual listing of Georgia’s top businesses by DiversityBusiness.com. The companies listed on the Top Business Lists represent the Nation’s top multicultural earners and challenge the long-held notion that a privately held business is small or insignificant. Winners are eagerly sought after by other corporations wishing to increase spending with businesses rich in diversity.
"Entrepreneurs are a growing force in the U.S. economy, and a force to be reckoned with,” said Kenton Clarke, CEO of Computer Consulting Associates International, the company that built DiversityBusiness.com. This is a significant business segment that that provides jobs, products and services, and generates wealth for their communities. These are the new leaders in American business."
Commenting on the award, CEO Larry Dorfman stated, "We have long shared Diversity Business’ values, and we deeply appreciate this recognition. APCO has always been committed to choosing the best and brightest partners to work with, regardless of ethnicity, color, or gender. The fact that our company is 40% ethnic minorities and 50% female is not a policy decision, but a natural result of that commitment."
This List is a classification that represents the top businesses in the U.S. in sectors such as technology, manufacturing, food service and professional services. Large organizational buyers throughout the country that do business with multicultural, small and women-owned businesses use the list to find suppliers who share their goals and values. The List is produced annually by DiversityBusiness.com, the nation's leading multicultural B2B Internet portal that links large organizational buyers to multicultural product and service suppliers.
The winning companies are being honored at a special awards ceremony at DiversityBusiness.com’s “9th Annual Multicultural Business Conference”, taking place April 29 – May 1, 2009 at the Disney’s Contemporary Resort in Orlando, Florida.
For the complete list of winning companies, please visit: www.diversitybusiness.com
ATLANTA, April 27, 2009 – Automobile Protection Corporation – APCO, a leading independent provider of EasyCare vehicle service contracts and other benefits that enhance the vehicle buying and ownership experience, is the recipient of the 2009 Torch Award for Community Service given by the Better Business Bureau Serving Metro Atlanta, Athens and Northeast Georgia (BBB). The award, in the category of companies with up to 100 - 500 employees, designates APCO as a "company of excellence."
"APCO/EasyCare has been a BBB Accredited Business for 5 years, and their focus on the community is exemplary. This is evidenced both at an individual level, where their employees exhibit an unusual level of personal commitment to service, and at the corporate level, where both policies and culture encourage community involvement. We applaud APCO/EasyCare for this commitment to our community, "said Fred Elsberry, president & CEO of BBB Serving Metro Atlanta, Athens and Northeast Georgia.
Larry Dorfman, Chairman/CEO of APCO adds, "Corporate citizenship is a natural extension of who we are as people and as an organization. It allows us to improve the lives of others not only through our business practices, but through our corporate initiatives and the collective activism from our individual employees as well. We provide a helping hand not only to our more than 2 million contract holders, but also to their friends and neighbors in the communities in which they live."
As part of APCO/EasyCare’s support and encouragement of philanthropic activities at a corporate level they give every employee a paid Community Service Day, to be used with the organization of their choice. In 2008, APCO employees performed over 600 paid community service hours in addition to their extensive off-the-clock participation.
APCO received its award at the BBB Torch Awards luncheon sponsored by the BBB in Atlanta on April 22.
Founded in 1984, Automobile Protection Corporation – APCO is the leading independent provider of automotive benefits specifically created to enhance a consumer’s vehicle buying and ownership experience in ways that create long-term bonds between the consumer and their dealership. APCO’s benefits are provided under the EasyCare brand as well as on behalf of some of the most preeminent manufacturers in the automotive industry, including Jaguar, Land Rover, Mazda and Volvo. With over 2 million contracts currently in force, APCO has paid over $2 Billion in claims, approximately $165 Million of which was in the last 12 months. Please visit www.easycare.com.
The Better Business Bureau (BBB) is an unbiased organization that sets and upholds high standards for fair and honest business behavior. The BBB's mission is to be the leader in advancing marketplace trust. Businesses that earn BBB accredited status contractually agree and adhere to the organization's high standards of ethical best business practices. BBB accreditation (formerly known as BBB "membership") is an honor and not every company is eligible. Today, 128 BBBs serve communities across the U.S. and Canada, evaluating and monitoring more than 3 million local and national businesses and charities. There are currently over 3,500 businesses accredited by the BBB Serving Metro Atlanta, Athens and Northeast Georgia.
SOURCE Automobile Protection Corporation – APCO/EasyCare
Jennifer Silverberg, 678-225-1000; email@example.com
Contact EasyCare here to get a quote or buy coverage for your car, truck, or SUV, or to learn more about EasyCare extended warranties.
EasyCare Customer Care Center
13831 Northwest Fwy Suite 330
Houston, TX 77040
Contact Customer Service to file a claim, check on your existing coverage, or to transfer your vehicle service contract.
Free EasyCare Quote
Open 9AM to 9PM ET weekdays, and
11AM to 4PM ET Saturday
Service Contract Claims 1-800-538-4181
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• Coverage may be available for your 2002 or newer vehicle with 80,000 miles or less.
• Costs vary by vehicle, mileage, state, and options selected. We'll contact you within the next few hours to help you choose the right plan for your budget.